Direct Client for Contact Center Architect Healthcare with AWS Connect

Volantsoft Inc • US • published 2026-09-22 04:42:21.935069

Description

**Job Title: Contact Center Architect – Healthcare** **Amazon Connect \| Member, Provider \& Self\-Service Experience** **Location: 100% Remote** **Duration: Long Term Project** **Position Description:** **Role Summary** We are seeking a hands\-on, business\-savvy Contact Center Architect to own the end\-to\-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self\-service experiences. This is not a back\-room engineering role. The person we are looking for is the connective tissue between the business and IT — a trusted advisor who can sit with operations, product, compliance, and member\-experience leaders, understand what they are truly trying to achieve, and translate that into a resilient, secure, measurable technical architecture that the development teams can build with confidence. The ideal candidate is a genuine “jack of all trades”: equally comfortable whiteboarding a contact flow with a business sponsor, debating IAM and PHI handling with seacurity, and pairing with developers on a Lambda integration. Above all, they earn trust quickly on both sides of the house — the business believes this person understands their world, and IT ...

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