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Billing & Service Support Specialist

None • Green Bay, WI, US • published 2026-10-01 03:58:50.023286

Description

Description: Position Summary: Provide support to the accounting team across all aspects of customer invoicing. Serve as backup support to Branch Managers and Service Coordinators, providing excellent customer service and helping keep service operations running efficiently. Primary Functions: * Support company\-wide billing to ensure the order\-to\-invoice process is accurate and completed timely. * Partner with Branch Managers to research and resolve customer billing problems or issues. * Provide support to Accounts Payable and Accounts Receivable as needed. * Assist billing lead with maintaining company wide open order and related reporting to minimize orders open over 90 days. * Assist with collections as needed. Secondary / Backup Functions: * Provide coverage for Service Coordinators company\-wide during periods of high work volume or PTO. * Follow\-up on all repair quotes. * Once a purchase order is received for a repair quote, create the service work order and ensure all required parts are ordered. Work with the Service Coordinator or Branch Manager to schedule the job once all parts have arrived. * Assist inside sales personnel with contractor parts orders and other inquiri...

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