CUSTOMER SERVICE MANAGER

Utah • Salt Lake City, UT, US • published 2026-09-22 10:42:51.278388

Description

Description: The Customer Service Manager is responsible for leading customer service operations and ensuring exceptional service throughout the customer lifecycle. This role oversees a high\-performing team responsible for order management, customer communications, invoicing support, and issue resolution while driving operational excellence and continuous improvement within the customer service function. Working closely with Sales, Operations, Supply Chain, Finance, Quality, and Project Management, the Customer Service Manager supports customer demand planning activities, ensures accurate order execution, proactively manages customer needs, and delivers best\-in\-class service. The role is focused on developing people, improving processes, and creating a customer\-centric culture that supports business growth and operational success. * Lead all customer service operations and personnel while fostering a customer\-centric culture focused on responsiveness, accountability, and service excellence. * Develop department objectives, KPIs, and organizational capabilities aligned with company goals. * Recruit, coach, mentor, and develop customer service team members. * Own the customer or...

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