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Hotel Night Auditor

Sonesta • Nashville, TN, US • published 2026-10-27 15:20:35.212404

Description

**Job Summary** As a Hotel Night Auditor, you’ll keep overnight operations running smoothly while delivering attentive service to guests. You’ll balance daily financial activity, review reservations, and prepare accurate records for the next shift. Your impact: By resolving guest needs and completing a reliable night audit, you help guests feel supported and give the daytime team a clear operational handoff. **Duties** * Welcome guests, manage check\-ins and check\-outs, and support front desk and guest services throughout the night. * Complete the night audit, reconcile transactions, review reports, and document discrepancies for follow\-up. * Use hospitality reservation systems and property management systems (PMS), including OPERA CLOUD where applicable, to update reservations and guest records. * Answer and route calls using multi\-line phone systems; communicate with guests and colleagues with clear client communication and professional phone etiquette. * Follow hotel emergency procedures, respond calmly to concerns, and coordinate with the appropriate team members. **Qualifications** * Customer service, guest relations, and customer service problem\-solving skills, with a wel...

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