Systems Specialist I

Konica Minolta Business Solutions • Detroit, MI, US • published 2026-09-21 20:11:33.935177

Description

Overview: The ideal candidate possesses an enthusiastic, and growth\-oriented, personality capable of thriving in a fast\-paced dynamic environment. Passionate about technology and providing outstanding experiences for our clients. We seek team members who are focused on providing excellent customer service, a hunger to get their hands on multiple Infrastructure technology environments and can resolve issues related to desktop and application technologies. Responsibilities: * Provides onsite and/or remote end user support * Acts as a primary point of escalation from Tier 2 service desk agents * Communicates effectively with clients and internal team members * Uses tools available to research solutions and provide assistance to clients * Demonstrates strong problem solving instincts * Listens and seeks to fully understand client requests to exceed expectations of service * Knowledge of systems and applications used to support a call center environment * Understands Information Technologies and is passionate to expand knowledge * Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer...

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