Customer Support Specialist

Qcells • San Francisco, CA, US • published 2026-09-23 11:43:00.936745

Description

**Description** ### **POSITION DESCRIPTION:** QDD is the centralized supply\-chain and procurement backbone for Axia's downstream businesses—the buyer and distributor of all residential solar equipment for Qcells’ go\-to\-market divisions. QDD functions as essential infrastructure, acting as the connective layer that keeps materials moving and every business unit stocked and unblocked. The Customer Support Specialist serves as the primary dedicated point of contact for material issues across QDD. When operational or material challenges arise in the field—such as missing items, order errors, incorrect shipments, or change orders—this position is responsible for immediate intake, triage, decision\-tree resolution, complete documentation, and stakeholder communication. As a founding role within the team, the incumbent will actively build and refine the operational Standard Operating Procedures (SOPs) and decision trees that will scale into a full QDD Customer Service organization. ### **RESPONSIBILITIES:** * Intake \& Triage: Serve as the single point of contact for material\-issue complaints from the field (including Scheduling, Construction Coordination, and warehouse teams). Assess...

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