Operations Manager- Primary Care Call Centers

Mercy Health Services (MD) • Baltimore, MD, US • published 2026-09-19 11:37:38.794552

Description

Overview: Join Our Team at Mercy Medical Center – Now Hiring an Operations Manager overseeing our Primary Care Call Center! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025\) and as one of America's Greatest Workplaces for Women in 2025\. Additionally, we are proud to be a multi\-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025\. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family. The Operations Manager is responsible for the overall daily operations and performance of the Primary Care Call Centers. This position provides operational leadership for approximately 60\+ employees, including supervisors, team leads, call center agents, and support staff. The Operations Manager ensures that the call center delivers timely, accurate, and patient\-centered service while meeting organizati...

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