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Senior Specialist, Client Service Management

BNY • Boston, MA, US • published 2026-10-01 03:58:50.022659

Description

We’re seeking a future team member for the role of **Senior Specialist, Client Service Management** to join our **Data \& Analytics Team** team. This role is located in **Boston, MA** Role Summary: The Product Support team is responsible for providing premium level service and support to our clients and many lines of business within BNY that leverage pControl. As a member of the Product Support team, you will be responsible for delivering high\-quality support to our global production clients in line with established service level expectations. This role requires building strong client relationships, providing timely and effective issue resolution, and collaborating closely with Product Support colleagues across multiple regions. The diverse responsibilities of this position provide team members the unique opportunity to showcase varying skill sets. Whether it’s actively maintaining client relationships, testing accounting software functionality, managing critical incidents or providing knowledge transfer sessions to educate others, no two days are the same. In this role, you’ll make an impact in the following ways: * Primary Client Support Contact: Serve as the first point of cont...

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