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Customer Service & Relationship Specialist

Lite Source Inc. • Louisville, KY, US • published 2026-10-16 02:18:53.699906

Description

**About us** We are an independent parts distributor serving healthcare customers nationwide. Our customers count on us for the right part, shipped fast, from people who know their stuff. We’re a close team where every person makes a visible difference. **About the role** Most of our orders come in online, but we believe every customer interaction is a chance to build a relationship and grow the business. We’re looking for someone who enjoys helping people, isn’t afraid to pick up the phone, and takes pride in getting things right. **What you’ll do** *Customer service* * Process orders and payments accurately and promptly * Troubleshoot customer issues with one goal in mind: get the right order out the door * Handle returns by making sure the customer ends up with the correct parts, always working to preserve the sale * Treat every interaction as a chance to build and maintain a relationship *Data accuracy* * Keep customer, order, and product information accurate and up to date * Find and correct errors so our records can be trusted *Customer relationships \& outreach* * Reach out to customers by phone and email with reorder reminders based on their purchase history * Reconnect wit...

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