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Automotive Sales BDC Manager

Freedom Motors • Battle Creek, MI, US • published 2026-09-27 03:51:00.224786

Description

**Benefits:** * 401(k) * 401(k) matching * Bonus based on performance * Competitive salary * Dental insurance * Health insurance * Paid time off * Vision insurance * Wellness resources **Who We Are:** * ️ Redefining mobility since 1987 Leading manufacturer and retailer of wheelchair\-accessible vehicles Nationwide, family\-owned \& operated, headquartered in Battle Creek, MI The **BDC Manager** is an on\-site leadership role responsible for building, coaching, and managing a team of BDC members who handle inbound and outbound communication. This role drives appointment\-set rates for virtual video demos, ensuring every customer receives a compassionate, knowledgeable, and consultative experience. Responsible for team KPI attainment, script adherence, CRM discipline, video demo scheduling strategy, and the continuous development of the team. **What you'll do:** * **Team Leadership \& Management** + Onboard, train and develop BDC team members with a focus on empathy, productivity, and communication excellence. + Lead daily stand\-ups, weekly one\-on\-one coaching sessions, and monthly performance reviews. + Monitor real\-time call queues, live chat, and CRM pipelines to ensure servic...

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