Account Experience Specialist, Dallas, TX

UCB • Dallas, TX, US • published 2026-09-19 11:37:38.775239

Description

**Make your mark for patients** We seek an energetic and accomplished **Account Experience Specialist (AES)** to join our Rare Syndromes\-U.S. Epilepsy Team for the **Dallas, TX** geography. As an **AES**, you will be the primary in\-office liaison for RARE EPILEPSY Risk Evaluation and Mitigation Strategy (REMS) education and onboarding. You'll facilitate the procedural progression of patients to active therapy, acting as the key link between accounts and our external specialty pharmacy (SP) partner. Your responsibilities will include conducting patient case reviews, managing outstanding requests, and ensuring compliance with REMS procedural requirements across a geography that includes **Dallas, Tyler, Midland, Odessa, Lubbock, Amarillo**. **What You'll Do:*** **Educate and Support:** Provide clinical and procedural education for the RARE EPILEPSY REMS and ONWARD patient service programs to ensure understanding among healthcare providers (HCPs), office staff, and caregivers/patients. * **Build Partnerships:** Establish and expand stakeholder relationships, helping HCP offices navigate the RARE EPILEPSY post\-referral REMS process to ensure compliance and patient safety. * **Resolv...

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