Patient Services Representative-CMPG Fam Med Sterling

Carle Health • Peoria, IL, US • published 2026-09-23 05:43:16.098498

Description

Overview: Pt Svc Rep 1s reflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non\-medical information and to simply help patients/families/visitors navigate their healthcare experience. Responsibilities: Customer Service Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions. Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns. Consults with members of the healthcare team and provides updates and other information to patients and families. Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party. Make, cancel and reschedule pa...

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