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Customer Service Representative

Adaptive Teams • Remote • published 2026-09-19 05:37:23.175913

Description

Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activity—making critical outbound calls, delivering clear info, and keeping everything on track. About the Company: This is a full time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options. Location: El Salvador - Fully Remote Your Mission: Day to Day Responsibilities Make high-volume inbound and outbound auction-related calls using approved scripts Clearly explain auction details, deadlines, and next steps Document call outcomes and tenant responses accurately in the system Complete multiple call attempts and follow required follow-ups Handle sensitive or escalated conversations with empathy and professionalism Stay compliant with timelines, legal requirements, and internal policies Flag trends, issues, or concerns to team leads Jump in on additional outbound call projects as business needs shift Your Toolbox: Skills to be Successf...

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