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Customer Service Specialist

Metropolitan Transportation Authority • New York, NY, US • published 2026-10-01 03:58:50.020228

Description

**Job ID:** 17453 **Business Unit:** MTA Headquarters **Location:** New York, NY, United States **Regular/Temporary:** Regular **Department:** HR Center of Excellence **Date Posted:** Sep 30, 2026 **Description** **JOB TITLE:****Customer Service Specialist** **SALARY:** **$45,125** **DEPT/DIV:** **HR Center of Excellence** **SUPERVISOR:** **Manager \- Customer Management Center** **LOCATION:** **333 West 34th Street, 10001 New York, NY 10004** **HOURS OF WORK:** **8:15 AM\- 5:30 PM (8 Hours/Day –** **30\-minute****lunch)** **\*\*\*This position is represented by the Transportation Communication Union (TCU)\*\*\*** **Opening:** The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15\.3 million people across a 5,000\-square\-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. **Position Objective:** The purpose of this posit...

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