Director, Global Guest Experience & Brand Design, EVEN Hotels

IHG Hotels & Resorts • Atlanta, GA, US • published 2026-09-21 22:42:50.073714

Description

This strategic role leads global brand design and end\-to\-end guest experience for one of IHG’s Essentials, Suites or Premium brands within the Global Mainstream Brands and Guest Shared Services Organization. **Your day to day** * Develop and execute the annual and multi\-year plan for global brand design and guest experience for the brand, which is linked to the global brand framework and top\-down corporate plan; includes input from regions and other key functions (monitoring adjusting throughout the year as required) * Lead the creation and execution of strategic initiatives to either define, implement, or embed key brand design and/or guest experience initiatives for the brand to drive brand performance and optimize franchisee cost and/or return on investment (ROI) * Ensure delivery and continuous improvement of brand prototype, standardized design elements and brand experience hallmarks in line with cost guardrails and consumer insights; includes regular analysis of internal and external guest satisfaction data to identify opportunities * Regularly engage with hotel owners and operators (which could include franchisee association groups) and key IHG teams to gain insights and...

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