Quality Auditor

Chubb Insurance • Chicago, IL, US • published 2026-09-22 04:42:21.987958

Description

Chubb Benefits is seeking a Quality Auditor to join our fast\-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard\-working, talented professionals! **JOB SUMMARY:** This position is responsible for measuring adherence to operations best practices in order to ensure effective customer experience handling while also identify specific learning or training opportunities and reduce financial leakage. The position serves as a primary resource to conduct target risk\-based audits , which drive improved quality assurance, customer experience, policy retention, and sales . This resource will also support other Global Risk Management led quality audits and risk management functions, where needed. **RESPONSIBILITIES:** * Conduct monthly audits of contact center, premium processing and other operational functions * Id entify accurate results at the individual, unit, and department levels. * Maintain QA database with results identified for monthly and quarterly quality metric reports. * Provides Senior Management with detailed documentation to evidence these findings. * Provides effective communica...

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