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BMS Patient Services Specialist FT M-F

Wooster Community Hospital • Wooster, OH, US • published 2026-11-05 12:59:21.361640

Description

**Job Summary:** The **Patient Services Specialist** is responsible for the smooth running of the office. They are the touchstone between patients, clinical staff, and physicians/providers. This role maintains the front office area and represents the practice with professionalism. **Duties \& Responsibilities:** * Serves patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts. * Welcomes patient and visitors in person or on the telephone and takes detailed messages as need. * Uses practice management software, patient portal and appointment reminder systems to management scheduling, interact with patients and providers, and update files and patient records. * Assists patients in filling out insurance forms and other patient records. * Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appoints in person and by telephone. * Keeps patient appointments on schedule by notifying the provider and/or clinical office staff of a patients’ arrival, reviewing service delivery compared to schedule, and reminding providers of service delays. * Minimizes Patients’ stress by anticipating their...

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