Customer Service Specialist

United Holdings • Oklahoma City, OK, US • published 2026-09-19 05:37:23.255044

Description

Overview: The Customer Service Specialist serves as the primary point of contact for customers by coordinating service requests, processing orders, providing status updates, and supporting daily operations. This role works closely with customers, technicians, vendors, and internal departments to ensure exceptional customer service and timely completion of repair and service projects. Responsibilities: * Serve as a primary contact for customers regarding service inquiries, repair status updates, and product information. * Receive, process, and track customer orders, repair requests, and service documentation. * Prepare quotes, work orders, and related customer correspondence. * Coordinate communication between customers, technicians, sales representatives, and operations personnel. * Monitor project timelines and provide customers with timely updates regarding repair status, delivery schedules, and service completion. * Maintain accurate customer records within company systems. * Assist with scheduling pickups, deliveries, and freight arrangements as needed. * Resolve routine customer concerns and escalate complex issues to management. * Support invoicing, billing inquiries, and ord...

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