Call Quality Auditor

Firstsource Solutions • Remote, US • published 2026-09-22 23:43:00.270621

Description

**Call Quality Auditor** ======================== Date: Sep 22, 2026 Location: Remote, Remote, US Requisition ID: 23997 Description: **Quality Auditor** ------------------- **Work location:** Remote (Work from Home) Sourcepoint, a Firstsource company, is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies. **Be the difference – become part of the Firstsource family today!** The primary purpose of this position is to identify, analyze and improve quality, to ensure delivery of SLA quality metrics per client contract. This includes but is not limited to auditing, creating \& reviewing quality reports, trending and analyzing audit findings, answering examiner questions, client communications, training, continuing education programs assisting in the development of employees s...

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