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Operations Manager - VTS

Atlas Copco Group • Export, PA, US • published 2026-09-30 07:58:48.941784

Description

Job Description **Your role** ------------- Leybold North America is at a pivotal moment. We have a strong service footprint, dedicated teams, and a growing customer base—yet our operations are largely reactive. We are seeking a National Operations Manager to fundamentally transform how we operate: shifting from firefighting to planning, from inconsistency to disciplined processes, and from ad‑hoc execution to measurable, scalable performance. This is not a maintenance role. It is a transformation mandate. The successful candidate will quickly assess the current state, establish a structured operating model within the first 60–90 days, and deliver sustained, measurable improvements—fully supported by senior leadership. ### **About the Role** You will lead Leybold North America’s service operations across four core pillars: Field Service, Workshop/In‑House Service, Service Administration \& Back Office, and Operational Excellence, with a temporary oversight of Technical Support during a transition period. You will lead with data, build clear business cases for structural or headcount changes, and create an operating model where efficiency, customer satisfaction, and financial accura...

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