Director, Virtual Expert Services

Intuit • San Diego, CA, US • published 2026-09-23 11:43:00.950781

Description

**Overview** ------------ Intuit's Expert Network is central to how we deliver on our promise to power prosperity for consumers and small businesses. Our Expert Network Services team operates at remarkable scale — enabling $3B in services revenue and supporting approximately 50,000 experts and managers across a large, virtual workforce. The Consumer Group Services organization is one of the largest portfolios within the Expert Network, now representing \~30% of Consumer Group revenue. We manage approximately 28,000 employees at peak — including 550\+ managers — delivering TurboTax Live Core, Full Service, Canada, and Business Tax. These are not just operational programs; they are central to Intuit's evolution into an AI\-driven expert platform. The Role We are looking for an exceptional Director to lead the Consumer Group Services organization within our Expert Network Services group. This is a senior leadership role with significant enterprise scope — you will own service delivery strategy, expert workforce management, and customer experience outcomes across a large, virtual, and rapidly scaling business. You will lead a team of managers, partner closely with the Consumer Group se...

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