Dual-Location Guest Experience Manager – Ice Cream Stores Austin / Round Rock, TX | Full-Time

None • Round Rock, TX, US • published 2026-09-19 11:37:38.808397

Description

Ice Cream Store Manager — Two Locations **Position:** Ice Cream Store Manager **Locations:** Two Store Locations **Reports To:** Owner / Operations Manager Position Summary We are looking for a highly motivated, customer\-focused **Store Manager** to oversee the daily operations of two ice cream stores. The ideal candidate is an excellent leader who understands that **the customer comes first** and is committed to creating an outstanding experience every time a customer visits our stores. The Manager will be responsible for hiring and developing a strong customer\-service team, maintaining excellent store standards, increasing sales and revenue, controlling costs, and ensuring both locations consistently deliver a positive customer experience. Key Responsibilities1\. Customer Service — Customer Comes First * Create a culture where **excellent customer service is the highest priority**. * Lead by example and ensure every customer is treated with respect, friendliness, and professionalism. * Follow the philosophy that **“the customer is always right”** and resolve customer concerns quickly and positively. * Empower employees to go the extra mile to make customers happy. * Monitor cus...

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