Sr. Manager, Service Desk

Harris County • Houston, TX, US • published 2026-09-19 11:37:38.687384

Description

**Position Description** ------------------------ **About Harris County and Universal Services:** Harris County Universal Services is transforming the way the County does business and seeking a Sr. Manager, Service Desk to join our team. Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services. Harris County is the third largest and most diverse county in the nation, with a population of more than 4\.7 million. Harris County Commissioners Court, the County’s governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration. This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers. **Essential Duties and Responsibilities:** * Lead and manage the County's 24/7 enterprise Service Desk and technical support operation, including staffing, workload management, service delivery, escalation...

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