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Manager, Care Operations

Careforth • Boston, MA, US • published 2026-09-30 13:58:50.949605

Description

About Us:: A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in\-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: *lead with heart, cultivate trust, go beyond.* Position Summary:: Reporting to the VP, Operations, the Manager, Care Operations leads the team responsible for centralized, administrative support to care teams, caregivers, and consumers across Careforth's programs. This role sets the standards, staffing plans, and performance targets for high\-volume operational tasks, including but not limited to Cost Share administration (Careforth’s consumer copay program), caregiver pay and stipend verification, caregiver credentialing, and background verification. The Manager owns operating KPIs across the Operations team, with a focus on workflow design, automation, process optimi...

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