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Customer Service Specialist

None • Ramah, NM, US • published 2026-10-16 02:18:53.698818

Description

**Overview** The Customer Service Specialist will serve as the primary point of contact for Oso Internet Solutions customers. This position answers phones and emails, provides support for service inquiries, billing, outages, and account questions, and assists with Lifeline/USAC\-related matters. The role supports digital literacy, coordinates scheduling and dispatch with technical staff, assists with public events organization, and delivers patient, professional communication during both routine interactions and emergency situations. This position reports to the C.O.O. with a dotted line to the Owner. **Responsibilities** * **DUTIES** 1\. Answer phones and emails in a prompt, courteous, and professional manner. 2\. Use trained systems including Visp and CnMaestro to look up accounts, process basic requests, and assist with customer resolution. 3\. Provide emergency communication support during network outages or other urgent situations as assigned. 4\. Assist with public events organization, including preparation, communication, and on\-site or remote support as needed. 5\. Maintain strong organization of customer records, notes, follow\-ups, and related documentation. 6\. Support ...

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