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Operation Manager

TaylorMade Enterprise LLC • Memphis, TN, US • published 2026-10-18 14:19:40.920959

Description

TaylorMade Enterprise, a good Operations Manager should be dependable, organized, comfortable leading people, and able to protect both service quality and profitability. Operation/Customer\-Manager, This position requires some of these traits: **accountability, people leadership, organization, communication, and financial discipline.** Purpose: Ensure assigned accounts are properly staffed, meet contract requirements, satisfy clients, and operate within budget. Reports to: Regional Manager or Senior Operations Manager, depending on the assigned accounts. * Manage account performance: Translate each contract’s scope into staffing plans, cleaning schedules, and supervisor expectations. * Oversee supervisors: Visit facilities, review inspections, coach supervisors, and verify that reported problems are resolved. * Manage staffing: Coordinate interviews, onboarding, scheduling, backup coverage, and retention with company leadership. * Control labor costs: Compare scheduled and actual hours, review time records, monitor overtime, and address staffing problems. * Maintain client relationships: Conduct service reviews, respond to concerns, document commitments, and follow through. * Manag...

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