Data Analyst ServiceNow Developer

SiloSmashers • Washington, DC, US • published 2026-09-20 04:55:23.713476

Description

**Position Summary** -------------------- SiloSmashers is seeking a Data Analyst support a federal customer on a large cybersecurity, engineering, and PMO program. This role combines ServiceNow platform support with operational data analysis to improve IT service delivery, data quality, reporting, and stakeholder decision\-making. The successful candidate will work with solution architects, system administrators, developers, and business users to translate operational needs into actionable reports, dashboards, workflows, and support improvements. **Responsibilities** -------------------- * Provide support for implementation, troubleshooting, and maintenance of IT systems including and integrating with ServiceNow on\-premises. * Analyze data from Incident, Problem, Change, Request, CMDB, and related IT service management processes to identify trends, recurring issues, service gaps, and improvement opportunities. * Build and maintain reports, dashboards, performance analytics, and data extracts that support operational metrics, service level agreements, and leadership reporting. * Support day\-to\-day ServiceNow/Data operations, including user support, triage, issue investigation, co...

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