Client Success Manager - Business & Government

Blackboard • Remote, US • published 2026-09-22 04:42:22.064818

Description

**Customer Success Manager****Remote \- United States** **About the Role** The Customer Success Manager (CSM) ensures that customers see value throughout their entire Blackboard journey. With a focus on success and retention, the CSM engages with customers to understand their goals and to create and execute plans that achieve partnership objectives, meeting the business needs of customers and Blackboard. This CSM role works primarily with personas using Blackboard LMS and, as such, requires specialized knowledge of the solution, B2B and government engagement, and relevant personas. This individual is accountable for the strategic coordination of cross\-functional teams and resources to ensure the customer receives appropriate support, resources, and services. The CSM also assists account team members in identifying expansion (sales and services) opportunities. The ideal candidate for this role embraces a customer\-first mindset, excels at building relationships and creating raving fans, can confidently solve/triage Blackboard LMS adoption challenges, and is adept at driving activities that deliver exceptional value to customers in all phases of the lifecycle. **Responsibilities*** ...

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