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French Customer Service Specialist - Full Time

Melaleuca • Rexburg, ID, US • published 2026-10-16 08:18:39.030631

Description

Answers Customer Service calls in a professional and courteous manner. Solves all issues with the purpose of creating complete customer satisfaction, taking every opportunity to show the customer their value to the company. **Responsibilities** * Develops a positive line of communication with customers and leadership. * Maintains a professional and courteous manner when interfacing customers. * Records notes related to every call taken in customer log files in detail. Read logs before finding resolution. * Forwards logs pertaining to shipping problems, customer concerns, and requests to appropriate department, service group, or individuals. * Reships products lost by carrier, damaged or items missing from the order by verifying the actual order and completing a reship invoice. * Refunds issues on customers’ accounts. * Contacts customers regarding address issues resulting in returned parcels. * Reclaim product sent in error, and issuing prepaid postage labels. * Answers basic customer questions related to company products and services. * Assists other departments with product returns, shipping problems, and credit issues. * Transfers specific customer request calls to appropriate d...

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