Customer Service Specialist

PPC Flexible Packaging • Payson, UT, US • published 2026-09-19 05:37:23.255546

Description

**Position Summary:** The Customer Account Specialist position is responsible for providing best in class customer service to Sales and a portfolio of assigned customers. Accountable for managing customer orders through the pipeline to facilitate growth of existing accounts. In the event of absence, these job responsibilities will be covered by an employee in the “CSS role” or “Manager or Director of Service” position.**Responsibilities and Duties:** This job description and performance standard document has been prepared as a guide to ensure better communication and understanding. All responsibilities, however, have not been included, nor could they be. Your Supervisor/Manager may from time to time ask you to perform other related duties not specifically included in this description. Likewise, this description will be revised when required to meet current business needs.**Customer Centric Focus:*** Partners with Sales to create new customer items; use PLS form to create items in Radius. * Enters customer sales orders; ensuring all requirements have been met per order (product/order mins, pricing details, Leadtime needs) * Delivers complete, accurate, and timely sales order details...

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