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Escalations Manager, Global Response Operations

Meta • Austin, TX, US • published 2026-09-30 07:58:48.941463

Description

Global Response Operations (GRO) is Meta's frontline defense against threats to platform integrity, user safety, regulatory compliance, and advertiser support. The Response teams solve essential escalations, remediate the most critical issues, and respond to urgent risks and incidents. We respond when the stakes are highest: high\-priority escalations that demand speed, precision, coordination, and judgement. We work closely with our partners to fix gaps in our platforms. Our mandate is to manage complex and novel situations that require special care across Meta's Family of Apps, all surfaces and domains, all issue types and all user groups. We are transitioning to an agentic operating model where AI handles routine work and human experts focus on the cases, decisions, and system improvements that require judgment, creativity, and domain depth.You will own Meta's most complex, sensitive, and time\-critical escalations, where AI reaches its limits and expert human judgment determines the outcome. Working across all Meta surfaces, products, and issue types, you'll investigate and resolve high\-stakes situations spanning civic concerns, entertainment events, advertiser integrity, regu...

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