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Digital Customer Experience Specialist

Morris-Jenkins • Charlotte, NC, US • published 2026-10-01 09:58:24.908006

Description

Overview: Are you the kind of person that thrives with a bunch of tabs open at once? Do you love learning new things (especially online), helping people, and spotting patterns?***We’ve got the perfect job for you!*** You’d make a great eSupport Specialist (also called a Digital Customer Experience Specialist). As an eSupport Specialist:* **You’ll support customers who need help—but through chats, texts, and emails!** You’ll let them know they’re in the right hands and help get them to the next step. * **You’ll turn digital conversations into booked appointments.** You’ll ask the right questions and gather the important details, guide them through the process, and help get their appointment scheduled accurately. * **You’ll follow up on existing opportunities and help create new ones.** Not every customer books right away! You’ll reach back out and check on people to see if they still need help with their homes and you’ll follow up on digital requests. But we don’t just wait for customers to come to us! You’ll also look for ways to help people and turn digital interest into real appointments. * **You’ll engage with people online.** When people leave reviews for Morris\-Jenkins or rea...

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