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VIP Services Specialist

Jamul Casino • Jamul, CA, US • published 2026-11-05 12:59:21.365609

Description

At Jamul Casino, we are committed to providing a genuinely fun experience for our valued guests, and our VIP Services team is the focal point of exemplifying our service commitment. The VIP Service Specialist will provide personalized service, assist with events, and represent our value proposition/ advantage in the market space. The right candidate will have a friendly personality, caring attitude, attention to details, strong passion to deliver exceptional service, and is extremely comfortable approaching guests and initiating interactions. **ESSENTIAL DUTIES AND RESPONSIBILITIES** The following and other duties may be assigned as necessary: * Develops relationships and rapport with strategic target audience * Utilizes electronic mobile devices to act upon notifications/alerts concerning target audience as indicated by management * Actively captures new player names and preferences and proactively introduces the player to other team members * Attends and aids in the coordination of assigned player events * Creates player cards for uncarded guests by consistently roaming assigned zones for target audience * Greets guests actively engaged in gaming and assists team members in playe...

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