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Customer Services Specialist I

None • Jacksonville, FL, US • published 2026-10-14 08:32:16.599128

Description

Summary Provides information and assistance/referrals on community services to elders, persons with Disabilities and/or their caregivers for possible assistance through the Aging and Disability Resource Center. Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons. I. Essential Duties and Responsibilities include the following. Other duties may be assigned. A. Information and Referral/Assistance * Answer the Aging and Disability Resource Center Helpline, a fast\-paced environment with a high call volume. * Triage calls by assessing caller needs and assisting callers to find the resources available (e.g. Medicaid, Medicare, LTC, DOEA funded programs, or private pay) in their community pertinent to their needs while ensuring compliance with Inform USA Standards, Client Confidentiality, and HIPAA guidelines. * Provide Information \& Referral utilizing the web\-based database system. * Collect caller demographic information and record into the Information and Referral web\-based database system. * Provide information regarding resources and make referrals as needed. * Schedule 701...

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