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Customer Service Specialist III - Utilities

Pasco County, FL • Dade City, FL, US • published 2026-10-09 15:03:12.454847

Description

**JOIN OUR TEAM AS A CUSTOMER SERVICE SPECIALIST III \- UTILITIES** Pasco County Utilities is seeking a Customer Service Specialist III to join our dynamic, call center\-based customer service team. This role is responsible for delivering high\-quality support and information to customers regarding utility services. The position involves resolving inquiries via phone, in person, in writing, and online; processing data; and coordinating with field crews to address service issues. **Essential Job Functions** --------------------------- * Respond to customer inquiries and complaints via phone, email, and in person regarding utility services such as water pressure, outages, main breaks, boil water notices, and hydrant flushing. * Provide detailed information on procedures, regulations, billing, service areas, permits, and fees. * Guide customers through troubleshooting steps and online account setup. * Make outbound calls to customers at risk of disconnection and negotiate payment plans for high\-balance accounts. * Contact customers with high usage to discuss leak detection and billing adjustment programs. * Accept and process payments via cash, check, money order, and credit card. * ...

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