Call Center Coordinator II

Fortrea • Dallas, TX, US • published 2026-09-19 05:37:23.280325

Description

**Job Overview:** The Call Center Coordinator supports participant recruitment through the planning and execution of recruitment strategies using a combination of media and community outreach. **Summary of Responsibilities:** * Train new employees. * Routinely liaise with the Recruitment Supervisor, Screening Supervisor, Physicians and Study/Project Managers. * Backup for Clinical Pharmacology Recruitment SharePoint and liaison with call center. * Setup studies in Recruitment SharePoint based on protocol for all Clinical Pharmacology sites including screening appointments. * Produce study recruitment reports and warm calling lists as required. * Distribute and update recruiting manual. * Notify the Recruitment Supervisor or designee of any concerns or problems in a timely manner. * Liaison with screening department in coordinating all necessary screening information needed for recruitment. * Monitor and assess response to advertising and scheduled screening appointments to adequately meet the number of appointments needed. * Monitor progress of recruitment to management as needed. * Assist with maintaining status updates of all subjects in the database. * Assist with compiling mont...

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