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Customer Service Specialist - Remote

Crafts Group LLC • Columbus, OH, US • published 2026-10-10 15:03:03.659437

Description

**Job Title:** Customer Service Specialist **Location: Fully Remote** **Reports To:** Director of Customer Experience **The Team** At Local Crafts, we believe in saying “YES” to our customers whenever we can. Great customer service means being friendly, knowledgeable, and accurate \- setting the right expectations while creating a welcoming, supportive experience for our diverse community of makers. **At Local Crafts, we’re dedicated to helping our customers love what they make. If you’re passionate about problem\-solving, teamwork, and the craft community, we’d love to hear from you!** **Job Overview** We're not just about providing support, we're focused on creating a great Experience. As a CX Specialist, you’ll be the voice of our company across phone, email, and other digital communication. You’ll help customers place orders, navigate our websites, answer questions about yarn, fabric, and crafting products, resolve shipping and payment issues, and ensure every interaction reflects our values of care and creativity. Our Customer Service team supports multiple brands under the Local Crafts umbrella, and you will play a key role in shaping a consistent, positive experience for the...

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