Multifamily Ancillary Services Product Specialist

Cushman & Wakefield • St. Louis, MO, US • published 2026-09-22 04:42:21.993754

Description

**Job Title** Multifamily Ancillary Services Product Specialist (https://careers.cushmanwakefield.com/)**Job Description Summary** The Multifamily Ancillary Services Product Specialist is a technology resource supporting the Ancillary Technology team. The primary focus of this position is the management of technology solutions driving adoption, proactive intervention, and internal consultancy. Team members need to effectively coordinate with the vendor, Ancillary Services and Operations leadership to meet department/client needs. **Job Description** * Adoption – drive utilization of assigned ancillary technology products across property and corporate teams; monitor engagement data, identify gaps, and partner with Operations leadership on site\-level adoption plans * Best Practice Guidance – develop and maintain standard operating procedures, workflows, and job aids; advise teams on how to use each platform to its full capability and align usage across the portfolio * SME Support – act as subject matter expert and primary escalation point for assigned products; resolve user questions and coordinate with vendor support on issues requiring vendor action * Proactive Intervention – revi...

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