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Customer Service Manager

The Vermont Country Store • Rutland, VT, US • published 2026-10-31 03:16:33.305768

Description

Are you a customer advocate who stays current with industry “Best in Class” service practices? We are seeking an experienced **Customer Service Manager** to join our team! They will be a professional who brings best in class service forward in the daily management of the Customer Service operations team and practices. They will ensure a storekeeper experience with every transaction. They will lead the department with efficiency and maintain service level consistency throughout all hours of operation, complying with all Vermont Country Store values, guidelines, standards and continued customer satisfaction. **Location: 15 West St, Rutland, Vermont 05701** **Key Responsibilities:** * Prepare the annual budget, achieve monthly budget goals and report on financial results. * Assist the Director of Operations with long\-range strategic plans for structure, facility, technology, and staffing needs. * Supervise the production activities of the Customer Service management team and staff. Provide leadership, act as a teacher and mentor a diversely skilled group of direct reports, which includes At\-Home Agents. * Monitor fraud trends, oversee fraud prevention processes, and collaborate acro...

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