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Senior Manager, Operations

TTEC • Tempe, AZ, US • published 2026-10-09 15:03:12.506300

Description

Senior Manager, Operations Your potential has a place here with TTEC’s award\-winning employment experience. As a Senior Sales Manager working onsite in Tempe, AZ, US, you’ll be a part of bringing humanity to business. \#experienceTTEC **What You’ll be Doing** Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate managers to make sure they’re on track to meet goals and motivate their teams. You’ll work to find answers, resolve issues, provide feedback and know when to escalate to the next level of support while ensuring quality customer experience on every call. You’re instrumental in creating and maintaining a positive work environment. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. **During a Typical Day, You’ll** * Improve the key success metrics associated with goals. These include: * Revenue Targets * Customer Satisfaction Score * Quality Goals * Manage key client stakeholders * Mentor managers to ensure achievement of comp...

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