Staff DevOps Engineer

Zoom Communications • San Jose, CA, US • published 2026-09-19 05:37:23.186178

Description

* San Jose, California, United States * Full time Immigration sponsorship is not available for this position**What you can expect** We are hiring a Staff DevOps/Site Reliability Engineer to ensure reliability, scalability, and operational excellence for our real\-time communications platform. This platform supports audio/video conferencing, recording, and live\-streaming functionalities. The position requires expertise in infrastructure engineering, global team collaboration, and cross\-functional partnerships. **About the Team** This team manages essential meeting service operations at Zoom. They handle global, large\-scale distributed systems and advance communication technology to connect individuals across physical distances. **Responsibilities** Ensuring reliability engineering and operations by owning the SLO/SLI framework for real\-time services, defining, tracking, and improving latency, availability, jitter, and packet loss. Leading incident response for critical outages across the real\-time platform, coordinating across time zones and engineering disciplines. Promoting a blameless postmortem culture and ensuring action items lead to measurable reliability enhancements. I...

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