Office Assistant / Job File Coordinator

Servpro Industries • Charles City, VA, US • published 2026-09-21 22:42:50.046419

Description

Office Assistant / Job File Coordinator – Building knowledge required SERVPRO of New Kent, Williamsburg \& Northern Neck is seeking a dependable, organized, and customer\-focused Office Assistant/Job File Coordinator to join our team. This position supports our customers, estimators, project managers, and production teams throughout the restoration process. The ideal candidate will have previous Xactimate experience, strong clerical and customer\-service skills, and the ability to manage multiple job files and deadlines. Previous experience with water, fire, mold, or other property\-damage mitigation work is strongly preferred. Pay $17\.00–$21\.00 per hour, depending on Xactimate proficiency, restoration knowledge, and relevant experience. Responsibilities * Answer incoming telephone calls and direct them appropriately. * Communicate professionally and compassionately with customers experiencing property losses. * Gather and accurately document customer, property, insurance, and loss information. * Create and maintain accurate electronic and paper job files. * Enter estimates and job information into Xactimate. * Provide clerical support to estimators, project managers, and managem...

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