Contact center Architect - Amazon Connect

RPA INFOTECH INDIA • Remote, US • published 2026-09-21 22:42:50.040838

Description

**Contact Center Architect \- Amazon Connect** **Remote is fine** **Contact Center Architect – Healthcare** Amazon Connect \| Member, Provider \& Self\-Service Experience *Business–IT Bridge* \_ **Authentication, Self\-Service \& Containment Focus**\_ Business Partnership \& Discovery (the bridge role) * **Drive the conversation with the business** — lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and the “why” behind every requirement. * **Bridge business and IT** — translate business intent into clear technical requirements for development teams, and translate technical constraints and trade\-offs back into language the business can act on. * **Earn and keep trust** — act as the single, credible point of contact who both sides rely on; embrace the customer's perspective and represent it faithfully throughout delivery. * **Facilitate decisions** — run design reviews, build consensus across competing priorities, and keep initiatives moving without losing either business value or technical integrity. Contact Center Architecture (Amazon Connect) * **Own the end\-to\-end architecture** of the Amazon...

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