Technical Program Manager II- Windows Customer team

Microsoft • Washington, DC, US • published 2026-09-22 16:42:36.774562

Description

**Overview** The Windows Customer team is looking for a collaborative **Technical Program Manager II** to help deliver high\-quality experiences to millions of customers by **strengthening the connection between Windows users and the teams building Windows**. You will collaborate with cross\-functional partners across product management, engineering, design, user research, and data science to embed customer feedback throughout product development and delivery. If you are customer\-focused and passionate about improving Windows by translating customer feedback into meaningful product improvements, this may be the role for you. You will analyze customer feedback at scale across diverse channels, including surveys and online portals, and combine quantitative and qualitative signals to identify trends, emerging issues, and opportunities. You will advocate for product improvements, drive solutions, and deliver insights that influence product direction and customer outcomes. You will use telemetry, analytics, experimentation, and AI\-enabled tooling to uncover insights from feedback data, improve data quality, and help teams understand customer needs and pain points at scale. You will re...

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